Contact Our Customer Service
1. Reach out to our support team via email: support@Foussfun.com. Please attach your order number, purchase proof and specific return reasons. If the product is damaged, kindly provide relevant photos or videos.
2. Complete refund arrangement. We will arrange your refund within 7 working days after receiving the returned goods, and the funds will be returned via the original payment channel. We offer one-year warranty service for all products, excluding accessories.
Return Time Limit
Customers can apply for a full refund within 14 days after receiving the goods.
Returns will not be accepted beyond the 14-day period.
All returned goods must be kept unused with complete original packaging intact.
We have the right to reject returns if goods are worn out, damaged or poorly packaged. Please pack items carefully before returning.
Refund Processing Period
It takes 7-10 working days for the refund to arrive in your original payment account. Full refund is available for defective products; shipping and handling fees will be deducted for non-quality related returns.
Return Shipping Fee
We cover return shipping fees for quality-related issues. Customers shall bear the shipping cost for personal reason returns.
Return Exclusions
We do not accept returns of goods not purchased officially via our official channel.
Please follow the return rules of corresponding purchasing platforms for orders placed on other channels.
For products bought from authorized offline dealers, please contact the corresponding merchant for return, exchange and warranty services.
Order Cancellation
Our warehouse needs 1 working day to process orders before delivery.
Pre-sale goods will be arranged for delivery as soon as possible after sufficient preparation.
You can contact customer service to cancel your order before it is dispatched.
SERVICE & PARTNERS
Can I return a product without the original packaging?
How long does it take to process a return?
What if I have a problem with the product after the warranty period?
